If you are experiencing any of the following issues, please take the time to retrieve and send your HAR files to email@example.com.We will escalate this to the developers at TradingView & Tradovate for investigation. We are truly sorry we have to ask you to jump through these hoops to troubleshoot your issues; however, this is the best way we can assist you today in finding a resolution. Thank you for being so understanding.
If not already, please log into the web-based version of TradingView. The HAR files are only available via the browser; you cannot access them from the Desktop version of TradingView. You will need to grab these files while the issue occurs. Please do not log out or disconnect from the platform while doing so.
*This can be done in your Practice Account if you are recreating the issue
If you require additional assistance, please contact firstname.lastname@example.org.